Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Support at Qonto
  1. Support at Qonto
  2. Connect Partners

Connect Partners

Welcome! You can raise a request to the Qonto Connect team by using the options provided.

  • Qonto APIs

    Report a bug, Ask questions, Request a new feature
  • Developer Portal

    Report a bug, Ask questions, Request a new feature
Powered by Jira Service Management
{"xsrfToken":"4a30d0caa7a1090ae90ea0eb39d7e3091b55f2b9_lout","branding":{"id":"5","key":"cp","name":"Connect Partners","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2040ea4f-890e-4b55-9ab9-c9aa09097248/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkN2JmYWZkZS1kODYxLTQ4ODQtYjk4Yy1iYjhkMDQ4Y2YxYzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwNDBlYTRmLTg5MGUtNGI1NS05YWI5LWM5YWEwOTA5NzI0OCI6WyJyZWFkIl19LCJleHAiOjE3NzEwODE0NzMsIm5iZiI6MTc3MTA4MDg3M30.tuq_Cbs0LtIN97XMyLLQrFDUGErefGNJRGadOiJHL7E&client=d7bfafde-d861-4884-b98c-bb8d048cf1c1&mode=fit","logoId":"2040ea4f-890e-4b55-9ab9-c9aa09097248","isLogoAvailable":true,"helpCenterTitle":"Qonto Support Portal","sharedPortalName":"Support at Qonto","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Qonto Support Portal","sharedPortalName":"Support at Qonto","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#262a3e","helpCenterTitleColor":"#fafafc","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c8726ea2-e839-42f5-b45e-a331b7616dc1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkN2JmYWZkZS1kODYxLTQ4ODQtYjk4Yy1iYjhkMDQ4Y2YxYzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4NzI2ZWEyLWU4MzktNDJmNS1iNDVlLWEzMzFiNzYxNmRjMSI6WyJyZWFkIl19LCJleHAiOjE3NzEwODE0NzMsIm5iZiI6MTc3MTA4MDg3M30.QGdih8zmHGkFMw3JDIPVMLOz6K1IaCevZMsOGxfccI0&client=d7bfafde-d861-4884-b98c-bb8d048cf1c1&height=300&mode=fit","bannerMediaApiFileId":"c8726ea2-e839-42f5-b45e-a331b7616dc1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"cp","projectId":10347,"serviceDeskId":5,"name":"Connect Partners","description":"<p>Welcome! You can raise a request to the Qonto Connect team by using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"148","name":"Ask questions","descriptionHtml":"","callToAction":"Ask questions","introHtml":"","icon":10864,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10864","groups":[43],"key":""},{"id":"183","name":"Ask questions","descriptionHtml":"","callToAction":"Ask questions","introHtml":"","icon":10864,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10864","groups":[49],"key":""},{"id":"150","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"","icon":10827,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[49],"key":""},{"id":"139","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"","icon":10827,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[43],"key":""},{"id":"149","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"","icon":10850,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10850","groups":[43],"key":""},{"id":"151","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"","icon":10850,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10850","groups":[49],"key":""},{"id":"136","name":"(Forest, Intercom, Diabolocom, etc.)","descriptionHtml":"","callToAction":"(Forest, Intercom, Diabolocom, etc.)","introHtml":"","icon":10865,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"132","name":"(Permission requests, creation of a tag, automatic assignment, change of team, etc.)","descriptionHtml":"","callToAction":"(Permission requests, creation of a tag, automatic assignment, change of team, etc.)","introHtml":"","icon":10865,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"134","name":"Activation of a NEW Forest view/action","descriptionHtml":"<p>Please check the <a href=\"https://www.notion.so/qonto/Activation-of-a-NEW-Forest-collection-action-Tech-PM-Team-Leads-0d9a639f91cd4892aa69b4a7aa30aa7d\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">INSTRUCTIONS HERE</a> to complete your request.</p>","callToAction":"Activation of a NEW Forest view/action","introHtml":"<p>View/action developed by the tech team needs to go into production.</p>","icon":10865,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"146","name":"As an existing partner, I want to sign the API license agreement","descriptionHtml":"","callToAction":"As an existing partner, I want to sign the API license agreement","introHtml":"","icon":10838,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10838","groups":[],"key":""},{"id":"135","name":"Creation of a view, filter ","descriptionHtml":"","callToAction":"Creation of a view, filter ","introHtml":"","icon":10865,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"138","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10842,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10842","groups":[],"key":""},{"id":"147","name":"Fallback mechanism","descriptionHtml":"","callToAction":"Fallback mechanism","introHtml":"<p>TPP identification through PSD2 QSeal certificates</p>","icon":10778,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10778","groups":[],"key":""},{"id":"152","name":"I need Business API access","descriptionHtml":"","callToAction":"I need Business API access","introHtml":"<p>This form is <b>deprecated</b>, please use the Developer Portal (<a href=\"https://developers.qonto.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://developers.qonto.com/</a>) to create your Business API access. If you've already created an app, you should have received a sign-up invitation in your emails.</p>","icon":10828,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10828","groups":[],"key":""},{"id":"143","name":"I need sandbox/production access","descriptionHtml":"","callToAction":"I need sandbox/production access","introHtml":"","icon":10828,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10828","groups":[],"key":""},{"id":"153","name":"I need to update my existing Business API access","descriptionHtml":"","callToAction":"I need to update my existing Business API access","introHtml":"<p>This form is <b>deprecated</b>, please use the Developer Portal (<a href=\"https://developers.qonto.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://developers.qonto.com/</a>) to update your Business API access. If you've already created an app, you should have received a sign-up invitation in your emails.</p>","icon":10835,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10835","groups":[],"key":""},{"id":"144","name":"I want to update the parameters of my existing sandbox/production access","descriptionHtml":"","callToAction":"I want to update the parameters of my existing sandbox/production access","introHtml":"","icon":10835,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10835","groups":[],"key":""},{"id":"133","name":"Qonto staff onboarding","descriptionHtml":"<p>Please check the <a href=\"https://www.notion.so/qonto/On-Offboarding-Qonto-d3ca4540688947d5b01ebde1282289b9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">INSTRUCTIONS HERE</a> to complete your request.</p>","callToAction":"Qonto staff onboarding","introHtml":"<p>Scope: Intercom, Forest, Diabolocom ONLY.</p>","icon":10865,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"131","name":"Qonto staff or supplier's ","descriptionHtml":"<p>Please check the <a href=\"https://www.notion.so/qonto/On-Offboarding-Qonto-d3ca4540688947d5b01ebde1282289b9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">INSTRUCTIONS HERE</a> to complete your request.</p>","callToAction":"Qonto staff or supplier's ","introHtml":"","icon":10865,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"142","name":"Request Access to Sandbox","descriptionHtml":"","callToAction":"Request Access to Sandbox","introHtml":"","icon":10837,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10837","groups":[],"key":""},{"id":"137","name":"Standard tools: Forest, Diabolocom, Intercom. Not standard: Sendgrid, CM Telecom, Touchtech, Futurae, Monext","descriptionHtml":"","callToAction":"Standard tools: Forest, Diabolocom, Intercom. Not standard: Sendgrid, CM Telecom, Touchtech, Futurae, Monext","introHtml":"","icon":10865,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"130","name":"Supplier's onboarding","descriptionHtml":"","callToAction":"Supplier's onboarding","introHtml":"","icon":10865,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"145","name":"Validate KYC - new profile","descriptionHtml":"","callToAction":"Validate KYC - new profile","introHtml":"","icon":10776,"iconUrl":"https://getqonto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10776","groups":[],"key":""}],"reqGroups":[{"id":43,"name":"Qonto APIs"},{"id":49,"name":"Developer Portal"}],"orderMapping":{"48":[147],"47":[143,144],"43":[139,148,149],"49":[150,183,151],"44":[131],"45":[136],"46":[137]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkN2JmYWZkZS1kODYxLTQ4ODQtYjk4Yy1iYjhkMDQ4Y2YxYzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwODIwNzMsIm5iZiI6MTc3MTA4MDg3MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XdhSsGjx183ADC94Ti_j9PXFbGZYFYSVEToN1EPWXOQ","targetCollection":"upload-project-10347","endpointUrl":"https://api.media.atlassian.com","clientId":"d7bfafde-d861-4884-b98c-bb8d048cf1c1","tokenDurationInMins":20}},"sharedPortal":{"name":"Support at Qonto","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=getqonto","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4a30d0caa7a1090ae90ea0eb39d7e3091b55f2b9_lout","baseUrl":"https://getqonto.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://getqonto.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d7bfafde-d861-4884-b98c-bb8d048cf1c1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7a0af0e3083346e6a9be8c8100a8873c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://getqonto.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}